Customers

Real agencies. Real backlogs. Real numbers.

A small set of design partners across state, county, and federal — chosen because they had the courage to measure outcomes honestly.

By the numbers

Aggregate impact across deployments.

$3.2B
backlog cleared
11
jurisdictions live
2.4M
cases processed
73%
faster median case time
Logos

Selected pilots & deployments.

State of Vermont
Cuyahoga County
Texas DSHS
NYC HRA
USDA OIG
Mass. RMV
Oregon DHS
Cook County
Arizona DES
Maine UI
King County
DC DCRA
Story 01

State Disability Determination Services

14-month backlog. 211,000 pending claims. One political deadline.

Challenge. Pandemic-era hiring froze; senior adjudicators retired; case volume rose 38%. Legislative oversight committee gave the agency 12 months to clear the backlog or lose autonomy.

Solution. ClearOS deployed in 11 weeks against initial determinations. Shadow mode for 4 weeks, full draft mode for 7. Caseworkers reviewed every draft.

Outcome. Backlog cleared in 9 weeks of full operation. Appeal-reversal rate dropped from 22% to 15.1%. Caseworker satisfaction (anonymous survey) up 34 points.

Pending at start211,402
Cleared in 9 weeks198,664
Median time, before147 days
Median time, after21 days
Appeal-reversal rate−6.9 pts
Story 02

Mid-size county building department

Permits taking 90 days. Builders threatening relocation.

Challenge. A county of 1.3 million residents was averaging 90-day turnarounds on residential permits. Two large home-builders publicly threatened to move projects to a neighboring county.

Solution. ClearOS plan-checks against the county's amended code, returns red-line markups within hours, and schedules inspections automatically. Senior plan-checkers focus on commercial & complex residential.

Outcome. Median residential permit time: 6 days. Reviews-per-checker up 4.2×. Citizen complaint volume down 71%.

Median permit time, before90 days
Median, after6 days
Reviews / checker / day4.2×
Citizen complaints−71%
Story 03

Federal Inspector General office

Improper-payment recovery, scaled.

Challenge. A cabinet-department OIG had a backlog of 9,400 hotline tips, dating back four years. Most were never read.

Solution. ClearOS Fraud Hunter deployed inside the OIG's boundary. Triaged the entire backlog in three weeks, ranked by viability and damages.

Outcome. 412 high-priority cases identified for development. $48M in confirmed improper payments referred for recovery in year one.

Tips triaged9,418
High-priority surfaced412
Recovery, year one$48M
ROI38×
Quotes

What customers say off the record.

"It's the first government IT project I've worked on where the staff thanked us at go-live instead of writing grievance letters."— State CIO
"My adjudicators are happier than I've ever seen them. They feel like senior judges, not data entry clerks."— Director, State DDS
"We measured. The drafts agree with our seniors more than our seniors agree with each other."— Chief Counsel, State Workforce Commission
"For the first time in my career, the backlog graph is going down."— Deputy Commissioner, large county
By segment

Where ClearOS fits today.

State agencies

UI, DDS, DMV, licensing, professional regulation, public health.

Counties & cities

Permitting, zoning, social services, court records, FOIA.

Federal IGs

Hotline triage, audit support, qui tam intake.

State AGs

Civil enforcement, MFCU, consumer-protection.

Whistleblower firms

FCA matter development & production.

Compliance teams

Healthcare, defense, utilities — qui-tam-adjacent.

Outcomes pledge

We measure. We publish. We refund.

Measure

Every pilot has agreed-upon metrics signed in week one.

Publish

Joint readouts at 30/60/90 days, including failures.

Refund

Miss the floor metrics? You don't pay the milestone.

Talk to a current customer.

We'll connect you with a peer in your tier — state, county, or federal.

Request a referenceRead the case studies